I had never been a big fan of Live Chat on websites and currently at Spring Digital we have in operation, to be fair its gets mixed results but offer’s the ‘Shy’ user a chance to contact us on a non-committal basis
I then started to have problems with my ebay account, and found that they now offer a Live Chat option, this gives you the opportunity to talk ‘msn’ style to a eBay rep, my experience was really good, I was able to chat about my concerns in a really open way and at no point did I feel they were trying to end the chat, making sure my account was fully restored to it 74* 100% feedback...Walking me through each step even waiting while I reset password and other tech stuff...
Yes sometimes it’s nice to be hand held on the web, even if you think you are the most savvy of Desk jockeys..
