I had never been a big fan of Live Chat on websites and currently at Spring Digital we have in operation, to be fair its gets mixed results but offer’s the ‘Shy’ user a chance to contact us on a non-committal basis
I then started to have problems with my ebay account, and found that they now offer a Live Chat option, this gives you the opportunity to talk ‘msn’ style to a eBay rep, my experience was really good, I was able to chat about my concerns in a really open way and at no point did I feel they were trying to end the chat, making sure my account was fully restored to it 74* 100% feedback...Walking me through each step even waiting while I reset password and other tech stuff...
Yes sometimes it’s nice to be hand held on the web, even if you think you are the most savvy of Desk jockeys..
No comments:
Post a Comment